PBS ABA UK Terms and Conditions
Last updated: 20 March 2026
These Terms and Conditions apply to services provided by PBS ABA UK.
1. Who I am
These Terms and Conditions apply to services provided by PBS ABA UK.
Contact email: sim@pbsaba.co.uk
Website: pbsaba.co.uk
2. Scope of these Terms
These Terms apply to purchases, bookings, and paid services offered by PBS ABA UK, unless different terms are clearly stated for a particular service.
Where a service has specific features, inclusions, limits, or delivery arrangements, those service-specific details will apply in addition to these general Terms.
3. General service standard
I aim to provide services carefully, professionally, and in line with best available evidence and relevant professional standards.
However, services are provided using professional judgement and are not a guarantee of any specific behavioural, family, school, or service outcome.
4. What services do not replace
My services do not replace:
- medical advice
- mental health assessment
- emergency support
- statutory safeguarding procedures
- school, NHS, or social care processes
If there is an urgent safety concern, medical concern, or safeguarding concern, you should contact the relevant emergency, medical, or statutory service.
5. Fees and payment
Fees are the prices shown at the point of purchase or otherwise agreed in writing.
Payment must be made in full before a service begins, unless I agree otherwise in writing.
6. Booking and delivery
Delivery arrangements, timescales, and included components vary by service.
After payment or booking, you will receive the relevant next steps.
Timescales may vary depending on responsiveness, completeness of information provided, scheduling availability, illness, holidays, or circumstances outside my control.
7. Cancellations and rescheduling
If you need to reschedule a booked consultation, meeting, or feedback session, please give as much notice as possible.
I reserve the right to treat repeated short-notice cancellations, repeated non-attendance, or prolonged non-response as a withdrawal from the process.
Where appropriate, I may offer a reasonable opportunity to rearrange before closing the case.
8. Your right to cancel
If you are purchasing as a consumer online, you may have a legal right to cancel within 14 days of purchase under the Consumer Contracts Regulations.
However, if you ask for the service to begin during that 14-day period, and I begin work at your request, you may be required to pay for the part of the service already provided up to the point of cancellation.
If the service has been fully performed within the cancellation period after your express request, you may lose the right to cancel.
9. Refunds
Refund requests will be considered in line with your legal rights.
No refund will usually be given for work already completed, including review work, completed meetings, completed reports, completed feedback sessions, or other delivered service components.
If you cancel after work has started, any refund may be reduced to reflect the work already carried out.
Nothing in these Terms affects your statutory rights.
10. Your responsibilities
To help services work well, you agree to:
- provide accurate information to the best of your knowledge
- complete any requested materials honestly and in a timely way
- attend booked sessions where relevant
- share relevant information in a timely way
- use the service respectfully and lawfully
The quality of any assessment or service depends partly on the quality and completeness of the information provided.
11. Professional judgement and scope
I reserve the right to decide, using professional judgement, whether:
- a case is within scope
- a service remains a good fit
- additional information is needed
- referral or signposting elsewhere is more appropriate
If I believe a service is not appropriate, I may pause or end the service and explain the reason as clearly as I can.
12. Reports and written materials
Any report, plan, guide, or written material provided as part of a paid service is for your personal use in relation to that service unless otherwise agreed in writing.
It must not be edited, misrepresented, republished, or sold without permission.
If you choose to share a report or other written material with schools, professionals, or other services, you are responsible for how it is used after sharing.
13. Confidentiality
Information shared within a service will be handled with care and confidentiality.
However, confidentiality is not absolute. I may need to share information where required by law, where there is a safeguarding concern, or where there is a serious risk of harm.
14. Data protection and privacy
Personal data will be handled in line with the PBS ABA UK Privacy Notice.
You should read the Privacy Notice to understand what data is collected, how it is used, how long it is kept, and your rights.
15. Complaints
If you are unhappy with any part of a service, please contact me first at sim@pbsaba.co.uk so I can try to resolve the issue promptly and fairly.
16. Changes to these Terms
I may update these Terms from time to time.
The version in force at the time of purchase will apply to that purchase unless a change is required by law.
17. Governing law
These Terms are governed by the law of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.
Additional terms for BPMS Phase 1
The following additional terms apply specifically to the Behaviour Pattern Mapping System™ Phase 1 service.
18. What BPMS Phase 1 includes
Unless otherwise stated in writing, BPMS Phase 1 includes:
- access to the onboarding materials
- an intake form
- the Behaviour Pattern Tracker
- the Trigger Mapping Pack
- review of the submitted materials
- one 75-minute consultation
- one Behaviour Pattern Map Report
- one 30-minute feedback session
Any additional work, extra meetings, urgent support, or ongoing coaching is not included unless agreed separately in writing.
19. What BPMS Phase 1 is for
BPMS Phase 1 is a structured behaviour assessment service designed to help understand one main behaviour pattern at a time, including likely triggers, maintaining factors, and possible next steps.
It is not a crisis service, emergency service, medical service, diagnostic service, or safeguarding investigation service.
20. One main behaviour
BPMS Phase 1 focuses on one main behaviour pattern at a time.
If multiple concerns are raised, I may ask you to prioritise one main behaviour for Phase 1 so the process stays focused and useful.
21. Optional video for BPMS Phase 1
You do not need to provide video to complete BPMS Phase 1.
If you choose to share a video clip, you confirm that:
- you are entitled to share it
- you have the consent of relevant people where needed
- sharing it does not put anyone at risk
- the clip was not created by prolonging or provoking distress
I may decide not to review any clip that appears unsafe, inappropriate, or outside scope.